Repairs
Jewellery Repairs
so you’ve gone and muddle up your finger size hey dingus? not to worry we will sort it out for you FREE of charge (legends). Here is what you have to do.
- Buy a parcel or post satchel and direct it to: Krool, 381 Brunswick Street, Fitzroy, Victoria, 3065
- Buy another parcel or satchel and create a return package with YOUR postal address filled out on it for us to return to you.
*PLEASE pay for tracking both ways, and keep a copy of your tracking numbers, if they are lost in transit we cant help you without a tracking number unfortunately. - Get your ring, return satchel AND a note with your name, order number, contact details and NEW FINGER SIZE required for the resize.
- Put all of the above items in the outgoing satchel and send it to Krool Headquarters
- Wait patiently and your correct size ring will be returned to you shortly, FREE of charge (legends) (but you shout the postage)
Earring not clicking very well? Bugger, thats annoying. Silver is soft, so sometimes if the posts (bit that goes through your ear, known as the "male" end) gets bent out of position, the earring wont *click* into the catch (the hole on the other side, also known as the "female" end).
This is annoying, but suprisingly, quite easy to fix
Here is a helpful video to help explain it
If you watch this video and have attempted to fix your earrings and they still arent clicking, not to worry, send them back to us and we will either fix them or send you at a replacement. Free of charge! (legends)
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Krool Higned Earrings are hand crafted and were designed to be a comfortable and stylish everyday earring for our customers with a easy to use hinge system. Hinges in Jewellery can be considered one of the most difficult mechanisms to achieve and maintain quality, with constant moving and tension brings wear and tear. We have put years of effort into trying to perfect our hinge system to minimise any faults but with any moving parts comes quality control.
Strength Guarentee
With this in mind, we are proud to offer a guarentee that if your earrings start to feel loose or weak we can replace them free of charge as long as you send the faulty piece back to us.
Krool uses Australian black opal triplets in our opal rings. High quality opal peices coated in a resin to increase werability.
Occasionally during manufacturing a gap can form between the opal and the resin, its unnoticable to the naked eye, but if moisture fills the space an air bubble can form and create a cloudy streak in your opal.
To avoid this, not wearing your opal ring in the shower or swimming or any situation with a lot of steam will help.
But none the less if you notice your opal is looking abit cloudy, we are happy to replace it.
Krool Silver Jewellery uses Ethically sourced Sterling Silver 925, alot of which is recyclyed scrap from previous orders due to wastage during the manufacturing process. Sterling Silver paired with its traditional alloys can be more susceptible to tarnish, so we use Tarnish Resitant Alloys to give our silver jewellery a longer and brighter lifetime against your skin
We here at Krool Promote "Everyday Wear" when it comes to our jewellery and we dont want to change that. 99% of people will never experience any issues, but all silver jewellery no matter its quality is prone to some form of oxidisation / tarnish for some clients. We feel as if we have mastered the recipe well enough so that we have drastically minimized its chances but still tarnish can. To help decrease the risk of tarnish these steps always help in minimzing any silver jewellerys risk of tarnishing
- Remove jewellery when showering or bathing. This is particularly important when on the beach, in the sea and in chlorinated water
- Avoid wearing jewellery when doing physical work such as housekeeping, gardening or exercise
- Never expose jewellery to household cleaning products, especially bleach and highly reactive solutions
- Avoid spraying perfume, hairspray on the gemstones or pearls as it jeopardizes the integrity of the material
- Remove jewellery when applying make-up, creams to avoid the residue getting into the texture or gemstone setting. Any residue dulls the shine of your ring
- Keep away from extreme temperatures and humidity
If your ring has tarnished we are happy to polish it for you!
Sizing
PRINTABLE SIZE CHART
this is a printable size chart. print it to 100% scale, cut out the wholes and find one tha fits your finger perfectly. it's actually pretty easy.
JUST GO TO A JEWELLER (US)
honestly? this is your best bet. walk into any jewellery store and ask to be sized. they’ll sort it in under 30 seconds. if it’s a gift, bring a ring that your person already wears and they’ll give you the number.
GOOD FIT GUARANTEE
krool Rings are made to order specifically for a customer's finger and every design comes in a range of specific sizes. if you get it wrong dont stress I do free resizing but that takes time and effort when i could be doing better things like charity work or saving the turtles.
