FAQ

Ring Sizing

Sizing rings can be pretty difficult to get right, your best options are to try measure the diameter of your finger and use the conversion chart on the sizing page, or theres a printable document on the sizing page that has some cutouts that work well for sizing. Or for a more precise fit, pay a visit to your local jewellery shop and try on the ring sizes, id recommend this as the best way to get the most comfortable fit for your personal preference, and will prevent having to organise a size exchange.

Silver Tarnish

“Tarnish is a product of chemical reaction that is caused by the other metals that are mixed with silver reacting to moisture and sulphur in the air. Sterling Silver will generally tarnish quicker in high humidity climates and places with high levels of air pollution. Things like perfume, hairspray, deodorant and moisturisers can all contribute to further tarnishing of your silver due to the chemicals reacting with the silver.” All Krool Silver rings are made out of sterling silver 925 which can be subject to tarnish for some people. If a ring is purchased that later becomes tarnished, I am happy to replace (free of charge) the ring with the same design in a different type of silver called "tarnish resistant silver" which has the same percentage of pure silver as my usual sterling silver rings do, but it is alloyed with a material that is supposed to prevent tarnishing. Likewise, if you know from previous experiences that your skin is prone to tarnishing silver then feel free to email me and you are welcome to order a tarnish resistant ring for the same price as sterling silver.

Opal Care

Krool uses Australian black opal triplets in our opal rings. High quality opal peices coated in a resin to increase werability. Occasionally during manufacturing a gap can form between the opal and the resin, its unnoticable to the naked eye, but if moisture fills the space an air bubble can form and create a cloudy streak in your opal. To avoid this, not wearing your opal ring in the shower or swimming or any situation with a lot of steam will help. But none the less if you notice a bubble we are happy to replace it. If there is a problem or fault with your purchased rings setting and you think the stone is loose you can return it and we will tighten it for you free of charge.

Returns Policy

If for any reason you are unhappy with a krool product, email me at . If you need to exchange something for a different size then im happy to do so for free as long as you cover the postage costs. If there is an issue with the product that you don't wish to be replaced, a refund can be arranged once the issue is identified and product is returned. If there is no issue with the product but you decide you don't want it anymore we can offer store credit once the product is returned.

SHIPPING STUFF

Most pieces are made to order and ship within 7 business days. For custom pieces about a month or so — we’ll keep you posted either way.
Standard, Express, and International. Costs depend on your location and preferred speed — full rates are shown at checkout. Local pickup is always free.
We offer free standard shipping on all domestic orders over $250. For anything under that, a small flat rate applies. Need it faster? Express is available at checkout.
Yes. We ship globally via reliable carriers. You’ll see international shipping rates and delivery estimates at checkout. Customs fees may apply depending on your country.
Yes. If you're in Melbourne, you’re welcome to pick up your piece from our Fitzroy studio. Just select 'local pickup' at checkout — we’ll let you know when it’s ready.
Once your order has shipped, you’ll receive an email with a tracking link. If you don’t see it, check your spam — or contact us and we’ll resend it.
If we haven’t started making it yet, sure. Email us ASAP. Once it's in production, we can’t make changes — but we’ll always do our best to help.
If you just changed your mind on a piece, we are happy for you to return it for store credit (but please be considerate everything is made to order, so we dont want to be doing labour that goes unused) If there’s a sizing issue or manufacturing fault, we’ll sort it out for you free of charge.
Just email us and we can walk you through any of the processes to make sure we all walk away happy!
Let us know within 48 hours of receiving it, and we’ll sort it out. Every piece is inspected before shipping, but if something went wrong, we’ll make it right.
Yes. We offer one free ring resize within 30 days of delivery (just cover shipping). We also offer repairs on most pieces — reach out with photos and we’ll advise.

Most pieces are made to order and ship within 7 business days. For custom pieces about a month or so — we’ll keep you posted either way.
We offer free standard shipping on all domestic orders over $250. For anything under that, a small flat rate applies. Need it faster? Express is available at checkout.
Yes. If you're in Melbourne, you’re welcome to pick up your piece from our Fitzroy studio. Just select 'local pickup' at checkout — we’ll let you know when it’s ready.
If we haven’t started making it yet, sure. Email us ASAP. Once it's in production, we can’t make changes — but we’ll always do our best to help.
Let us know within 48 hours of receiving it, and we’ll sort it out. Every piece is inspected before shipping, but if something went wrong, we’ll make it right.

Standard, Express, and International. Costs depend on your location and preferred speed — full rates are shown at checkout. Local pickup is always free.
Yes. We ship globally via reliable carriers. You’ll see international shipping rates and delivery estimates at checkout. Customs fees may apply depending on your country.
Once your order has shipped, you’ll receive an email with a tracking link. If you don’t see it, check your spam — or contact us and we’ll resend it.
If you just changed your mind on a piece, we are happy for you to return it for store credit (but please be considerate everything is made to order, so we dont want to be doing labour that goes unused) If there’s a sizing issue or manufacturing fault, we’ll sort it out for you free of charge.
Just email us and we can walk you through any of the processes to make sure we all walk away happy!
Yes. We offer one free ring resize within 30 days of delivery (just cover shipping). We also offer repairs on most pieces — reach out with photos and we’ll advise.

HOOP FEVER

FAQ

Ring Sizing

Silver Tarnish

Opal Care

Returns Policy

SHIPPING STUFF

How long will it take to process my order?

What are your shipping options and costs?

Do you offer free shipping?

Do you ship internationally?

Can I pick up my order in-store?

How do I track my order?

Can I change or cancel my order?

What’s your return policy?

What if my item arrives damaged?

Do you offer resizing or repairs?