Krool World
SHIPPING STUFF
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Most pieces are made to order and ship within 7 business days. For custom pieces about a month or so — we’ll keep you posted either way.
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Standard, Express, and International. Costs depend on your location and preferred speed — full rates are shown at checkout. Local pickup is always free.
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We offer free standard shipping on all domestic orders over $250. For anything under that, a small flat rate applies. Need it faster? Express is available at checkout.
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Yes. We ship globally via reliable carriers. You’ll see international shipping rates and delivery estimates at checkout. Customs fees may apply depending on your country.
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Yes. If you're in Melbourne, you’re welcome to pick up your piece from our Fitzroy studio. Just select 'local pickup' at checkout — we’ll let you know when it’s ready.
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Once your order has shipped, you’ll receive an email with a tracking link. If you don’t see it, check your spam — or contact us and we’ll resend it.
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If we haven’t started making it yet, sure. Email us ASAP. Once it's in production, we can’t make changes — but we’ll always do our best to help.
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If you just changed your mind on a piece, we are happy for you to return it for store credit (but please be considerate everything is made to order, so we dont want to be doing labour that goes unused) If there’s a sizing issue or manufacturing fault, we’ll sort it out for you free of charge.
Just email us and we can walk you through any of the processes to make sure we all walk away happy!
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Let us know within 48 hours of receiving it, and we’ll sort it out. Every piece is inspected before shipping, but if something went wrong, we’ll make it right.
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Yes. We offer one free ring resize within 30 days of delivery (just cover shipping). We also offer repairs on most pieces — reach out with photos and we’ll advise.
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Most pieces are made to order and ship within 7 business days. For custom pieces about a month or so — we’ll keep you posted either way.
-
We offer free standard shipping on all domestic orders over $250. For anything under that, a small flat rate applies. Need it faster? Express is available at checkout.
-
Yes. If you're in Melbourne, you’re welcome to pick up your piece from our Fitzroy studio. Just select 'local pickup' at checkout — we’ll let you know when it’s ready.
-
If we haven’t started making it yet, sure. Email us ASAP. Once it's in production, we can’t make changes — but we’ll always do our best to help.
-
Let us know within 48 hours of receiving it, and we’ll sort it out. Every piece is inspected before shipping, but if something went wrong, we’ll make it right.
-
Standard, Express, and International. Costs depend on your location and preferred speed — full rates are shown at checkout. Local pickup is always free.
-
Yes. We ship globally via reliable carriers. You’ll see international shipping rates and delivery estimates at checkout. Customs fees may apply depending on your country.
-
Once your order has shipped, you’ll receive an email with a tracking link. If you don’t see it, check your spam — or contact us and we’ll resend it.
-
If you just changed your mind on a piece, we are happy for you to return it for store credit (but please be considerate everything is made to order, so we dont want to be doing labour that goes unused) If there’s a sizing issue or manufacturing fault, we’ll sort it out for you free of charge.
Just email us and we can walk you through any of the processes to make sure we all walk away happy!
-
Yes. We offer one free ring resize within 30 days of delivery (just cover shipping). We also offer repairs on most pieces — reach out with photos and we’ll advise.
